Privacy Policy for Universal Driveshafts LLC (UDS)
Last Updated: November 12, 2024
Universal Driveshafts LLC (UDS) is dedicated to maintaining the privacy of our customers and protecting the personal information you share with us. This Privacy Policy describes how we collect, use, disclose, and protect your personal information when you interact with us, including via our website, phone, SMS messaging system, or other communication channels. By using our services, you agree to the terms outlined in this Privacy Policy.
1. Information We Collect
When you engage with UDS, we may collect various types of information, including:
- Contact Information: Name, phone number, email address, and other relevant contact details.
- Service and Order Information: Details about the products or services you request, including specifications, measurements, and order or repair history.
- Communication Data: Information related to messages sent between you and UDS, including SMS messages, call logs, and timestamps.
- Payment Details: Transaction information for purchases, including payment method and history.
- Location Data: Geographical information related to order processing, delivery, or service requests.
2. How We Use Your Information
UDS uses your information for the following purposes:
- Order Fulfillment and Service Updates: To process and update you on the status of your orders, repairs, and other services.
- Customer Support: To respond to inquiries, resolve issues, and improve customer experiences.
- SMS Notifications and Communication: To send SMS updates related to your orders, services, or essential notices (e.g., service completion or pickup reminders).
- Marketing and Promotions: With your consent, we may send promotional messages, offers, and service updates. You may opt out of these communications at any time.
- Legal Compliance: To comply with regulatory requirements and safeguard our legal interests.
3. SMS Messaging Consent
By providing your phone number and opting in, you consent to receive SMS messages from UDS in accordance with the requirements for Twilio A2P 10DLC compliance for messaging in the U.S. These communications may include:
- Order Updates: Notifications about the status of your order, repairs, or pickup availability.
- Service Reminders: Important reminders or notifications related to your services.
If you no longer wish to receive SMS messages, you can reply “STOP” to any message or contact us at 813-644-5707 for assistance in opting out.
4. Sharing of Information
UDS does not sell, rent, or share your personal information with third parties, except in the following cases:
- Service Providers: We may share information with trusted service providers who assist in order processing, SMS delivery, payment processing, or other essential services. These providers are required to protect your information.
- Legal Obligations: We may disclose information to comply with legal requirements or protect UDS’s rights, property, or safety, as well as that of our customers or others.
- Business Transfers: If UDS undergoes a merger, acquisition, or asset sale, your information may be transferred as part of the transaction.
5. Data Security
UDS takes reasonable measures to protect your information against unauthorized access, disclosure, or misuse. However, no security system is entirely foolproof, and we cannot guarantee absolute security.
6. Your Rights
As a UDS customer, you have certain rights regarding your personal information:
- Access: You may request a copy of the information we hold about you.
- Correction: You may request corrections to any inaccurate or incomplete information.
- Deletion: You may request deletion of your information, subject to certain legal or contractual limitations.
- Opt-Out: You can opt out of marketing communications at any time by following the opt-out instructions in any message or contacting us directly.
To exercise any of these rights, please reach out using the contact details provided below.
7. Changes to This Privacy Policy
UDS reserves the right to modify this Privacy Policy as necessary. We will update the “Last Updated” date and post any changes on our website. We encourage you to review this policy periodically to stay informed about our privacy practices.
For any questions, requests, or concerns about this Privacy Policy, please contact us
8. Children’s Privacy
UDS does not knowingly collect or solicit personal information from anyone under the age of 13. If we discover that we have collected personal information from a child under the age of 13 without parental consent, we will promptly delete that information. If you believe that we might have any information from or about a child under 13, please contact us immediately.
9. Data Retention
We retain your personal information only for as long as is necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer require your personal information, we will securely delete or anonymize it.
10. International Data Transfers
Your personal information may be transferred to and processed in countries outside of your country of residence. UDS ensures that any international transfer of your data complies with applicable data protection laws and is subject to appropriate safeguards.
11. Third-Party Links
Our website and communications may contain links to other websites or services operated by third parties. Please note that UDS is not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.
12. Do Not Track
UDS does not respond to “Do Not Track” signals from web browsers. However, you may adjust your browser settings to manage tracking preferences. For more information, consult your browser’s help documentation.
13. Contact Information
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us at:
Universal Driveshafts LLC
Phone: 813-644-5707
Email: website@universaldrivehsafts.com
Mailing Address: 9009 N Nebraska Ave, Tampa, FL 33604
Thank you for trusting Universal Driveshafts LLC with your personal information. We are committed to maintaining the privacy and security of your data as part of our dedication to excellent customer service.